Custom AI solutions for your ecommerce business or service
For ecommerce brands and service businesses with customers whose questions can only be answered from the business's own data. We build assistants, product finders and internal tools that read your catalogue, policies and orders, connect to the store you already run, and keep your data in your name.
“Custom AI Solutions for your Ecommerce Business or Service”
No obligation. Tell us what you sell and where, and a person replies.
- Built on your own answers. Every tool reads your own catalogue, policies and order data before it says a word.
- Standalone or inside the plan. Buy a build on its own, or have it built into the Commission Only Ecommerce Marketing Company plan for select brands.
- Your data, your accounts. Logins, keys, transcripts and customer data are set up in your name and leave with you.
Score this for my business
01AI Marketing & Management Agency
Start here.
An off-the-shelf assistant knows a great deal about the world and nothing about your business. It does not know your returns window, your sizing, which product suits which customer, or whether yesterday's order has shipped. Custom AI solutions fix that by building the tool on your own catalogue, policies and store data, so it answers like your best employee on a good day and hands over when it reaches the edge of what it knows.
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Generic AI guesses, and your customers can tell
Ask a general assistant about your returns policy and you get a confident, reasonable sounding answer that may be wrong for your store. Ask it which of your products suits a particular need and it either refuses or recommends something you do not sell. The model is usually fine; the trouble is that nobody gave it your answers.
A custom build changes what the AI reads before it speaks: your catalogue and size charts, your policies and FAQ, and your order and stock data. The assistant looks up the relevant facts, answers from them, and says so plainly when it cannot find one.
This matters most for businesses whose value lives in the detail: a large or technical catalogue, products where fit and compatibility decide the sale, services with conditions and exceptions, or customers who ask the same complicated question in a hundred different ways.
It also matters for businesses that have already tried a chatbot and switched it off. Most of those failures came from the setup rather than the technology: the tool was never given the real answers, never told when to stop, and never connected to the order system. Those are exactly the parts a custom build is made of, which is why we start every conversation by asking what went wrong last time.
send us the five questions your customers ask that a general chatbot would get wrong, and we will tell you what a custom build would need to answer them.
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What we build
Every build starts from a business problem rather than from a piece of technology. These are the four kinds we are asked for most.
Assistants trained on your own catalogue and policies
A support and sales assistant that answers from your material: product details, shipping rules, returns, warranty, care instructions and store hours. In practice "trained" usually means connected: the assistant retrieves the right passage from your documents at the moment of the question, which keeps it current when a policy changes. Every answer can be traced back to the source it came from, so wrong answers are fixed at the source rather than argued with.
Product finders and sizing tools
A guided finder that asks the shopper what they need, in their own words, and narrows your catalogue to the products that actually fit by size, compatibility and intended use. Built well, it turns "I am not sure which one" into a decision, and it reduces the returns that come from guessing. It reads the same attributes your store holds, so it never recommends something out of stock or discontinued.
Internal tooling that saves your team hours
Not every useful AI tool faces the customer. We build internal helpers for the jobs that eat your team's week:
- Listing writing. First drafts of product titles, descriptions and attributes from your supplier data and house style, for a person to check and publish.
- Support macros. Suggested replies for your support team, pulled from your policies and the customer's order, ready to edit and send.
- Returns triage. Return requests sorted by reason, checked against your policy, and routed: approve, ask for a photo, or escalate to a person.
- Catalogue clean-up. Missing attributes, inconsistent sizes and duplicate products flagged before they confuse customers and search engines.
Integrations with your store
A custom tool can only work with the systems it is able to reach. We connect builds to your store platform, order and inventory data, shipping and tracking, your email platform and your customer records, using the connections those systems already offer. Where the store itself makes this hard, the AI work is best planned alongside a custom ecommerce website design built around your catalogue, so the data is clean and reachable from the start.
tell us which of these four would save your business the most time this quarter, and we will sketch what that build would connect to and what it would need from you.
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Your data stays yours
Customers worry about where their information goes, and they are right to. A custom build should leave your data easier to control than it is today. These are the rules we build to.
- Accounts in your name. Model provider accounts, API keys and tool subscriptions are created for your business, not ours, and you hold the admin access.
- Business terms, not consumer ones. We use the business accounts and settings offered by the major providers that keep your data out of model training, and we show you where that setting lives.
- Only what the task needs. The model is sent the information required to answer the question in front of it, not your whole customer list.
- Records stay where they are. Customer and order data stays in your store and your systems. The assistant reads it; it does not copy it into a new database we control.
- Documented and exportable. You get a written map of what connects to what, the prompts and instructions the tool runs on, and your source material in a form you can take to anyone.
If you ever move on from us, the build moves with you, and we make every decision in it with that move in mind.
if you are unsure what your current tools do with customer data, send us the list and we will tell you what to check and what to change.
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What a build looks like, start to finish
The order of work is the same for every build, whatever its size. Timelines depend on your catalogue, your data and the systems involved, so they are set in the scope rather than promised up front.
Scope
We agree the one job the tool must do well, how it will be measured, and the questions it must refuse. Builds that try to do everything at once tend to do each job badly.
Data
We gather and clean the material the tool will read: product data, policies, FAQs, past support replies. This is usually the biggest piece of work, and the cleaned material pays off in other places too, including your own site and how search engines read it.
Prototype on your real questions
You get a working version tested against real questions from your inbox and your store, including the awkward ones. You see where it is right, where it hands off, and where the source material needs fixing.
Guardrails and hand-off
We set what it must never say, who it hands off to, and how. Refunds, exceptions, complaints and anything that commits the business go to a person, by design.
Launch with a person watching
The tool goes live with someone reading transcripts and outputs closely for the first stretch, fixing answers at the source.
Measure and maintain
We track the measures agreed in the scope and keep the source material current as products, prices and policies change. A custom tool that nobody maintains slowly turns back into a generic one.
if you have a build in mind, describe the job you want done and the systems it would touch, and we will come back with a scope and the questions we need answered first.
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Standalone, or part of the commission only plan
You can buy a custom AI build on its own, as a project for your store or service business. It is also part of what we offer through our Commission Only Ecommerce Marketing Company plan, for the select brands accepted onto it.
Get Found pioneered that model, and it runs in a set order: "Free Online Marketing First" from us, and then we "Grow Together Later." For select brands and products, we build a strategy together and work on a commission basis with a plan of action we both agree. Email marketing, custom AI and lower-cost press releases can all be part of that plan, because the tools that help a brand sell more are tools we have a stake in.
Which builds are included, and on what terms, is decided brand by brand as part of the plan. If you are not sure which route suits you, that is a good first conversation.
tell us about your brand and the build you have in mind, and we will tell you honestly whether it suits a standalone project or the commission plan.
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How custom AI connects to the rest of your growth
A custom build rarely stands alone. It sits between how customers find you and how your business serves them.
On the cost side, many businesses do not need a custom build at all to start. Well configured standard tools handle after-hours answers, lead routing, booking and inbox triage, and our page on how to cut costs with the right AI setup covers where that is enough. We will always tell you if the standard route will do.
On the visibility side, the clean product and policy data a custom assistant depends on is the same data that AI search engines read. Every major engine now has an "AI Version of Search", and being cited there is the job of our ecommerce AI SEO service. A custom build often covers much of that groundwork along the way.
Both sit within our AI Marketing & Management Agency category, alongside the store builds that make all of it easier. We have been optimizing ecommerce websites and brand owners for page 1 rankings for over 20 years, and the lesson carries over directly: people, search engines and assistants all tend to pick the business with the clearest and most complete information. When you want to start, bring us the question your customers ask most.
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What we would measure for your business.
The parts of this page we will not guess at.
The live site has never published a price for anything. Rather than invent a plausible-looking number, each item is here and blank until it is set.
Get these lines filled in for your business. It takes what you sell, where, and your site.
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The questions that come up every time.
What is the difference between a custom AI solution and a normal chatbot?
A normal chatbot answers from what its model learned in general, plus whatever short instructions it was given. A custom solution is connected to your own material: the product catalogue, the size charts, the returns policy, the order system. Before it answers, it looks up the relevant facts and replies from them, and it says so when it cannot find an answer rather than inventing one. The model underneath may be the same. What changes is what it reads, what it is allowed to do, and what it connects to.
Do you train an AI model on my data?
Usually not in the technical sense, and you rarely need it. Most custom assistants work by retrieving the right passages from your own documents and data at the moment of the question, then answering from them. That is cheaper, easier to update when your prices or policies change, and easier to check, because you can see which source each answer came from. Where fine-tuning a model genuinely helps, for example to match a house writing style across thousands of listings, we will explain the trade-offs before recommending it.
Is my customer data safe if you use AI?
It is as safe as the choices made during the build, which is why we make them explicitly. We use business accounts and settings from the major providers that keep your data out of model training, we send the model only the information a task needs, and we keep customer records in your systems rather than copying them into new ones. Accounts and keys are created in your name. We document what goes where, so you can show anyone who asks.
How long does a custom AI build take?
It depends on the size of the catalogue, the state of the data and how many systems the tool has to connect to, so we do not quote a standard timeline. A product finder on a clean catalogue is a different project from a support assistant that reads orders, stock and three policy documents. What we do promise is the order of work: scope, data, a working prototype tested on your real questions, guardrails, launch with a person watching, then measurement. You see the prototype before anything goes live.
Can custom AI be part of the commission only plan?
Yes. This service is offered either on its own or as part of our Commission Only Ecommerce Marketing Company plan. For select brands and products accepted onto that plan, we build a strategy together, starting with Free Online Marketing First and moving to Grow Together Later, and custom AI can be one of the tools in it alongside email marketing and lower-cost press releases. Whether a particular build is included is decided as part of each brand's plan.
Will a custom assistant help us show up in AI search?
Indirectly, yes. Both depend on the same thing: product and policy information that is complete, consistent and structured so a machine can read it. The work of cleaning your catalogue for an assistant also makes it easier for ChatGPT, Perplexity, Gemini and Google's AI features to understand and cite your products. Being cited is its own discipline, covered by our ecommerce AI SEO service, but a custom build often does half the groundwork for it.
Ask yours. The form reaches the people who would be doing the work.
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The pages that sit either side of this one.
Stop Losing On the Net and Start Winning.
Here at Get Found Marketing, we make your business our business. We are here to be your online business partner, and “Your Success, means Our Success.”
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527 N Azusa Ave, Covina, CA 91722. Open 24/7. Replies same day or next business day.